SHIPPING POLICY

1. Introduction

At Silhoubrations, we aim to deliver your order quickly and reliably. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased through our website.

 

2. Processing Time

Orders are typically processed within 2–3 business days of payment confirmation.

Customised or personalised items may take longer; estimated times will be provided at checkout.

 

3. Shipping Methods

We use trusted courier and postal services to deliver your items.

Standard and express shipping options may be available depending on your location.

Shipping costs are calculated at checkout and vary based on destination and delivery method.

 

4. Delivery Times

Standard delivery within the UK: 3–5 business days after dispatch.

Express delivery within the UK: 1–2 business days after dispatch.

International delivery: 7–14 business days, depending on destination and customs clearance.

Please note: delivery times are estimates and may vary due to external factors beyond our control.

 

5. Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

 

6. Delivery Issues

If your order does not arrive within the expected timeframe, please contact us.

We are not responsible for delays caused by customs, postal services, or unforeseen circumstances.

If a package is lost or damaged in transit, we will work with the courier to resolve the issue.

 

7. International Orders

Customers are responsible for any customs duties, taxes, or import fees applied by their country.

Please check local regulations before placing an order.

 

8. Contact Us

For questions about shipping or delivery, please contact us at: Email:simon@silhoubrations.co.uk