1. Introduction
At Silhoubrations, we want you to be delighted with your purchase. If you are not completely satisfied, this Refunds & Returns Policy explains your rights and how we can help.
2. Eligibility for Returns
Items may be returned within 14 days of receipt.
Products must be unused, in their original condition, and in the original packaging.
Proof of purchase (such as an order confirmation or receipt) is required.
3. Non-Returnable Items
The following items cannot be returned:
Customised or personalised products.
Digital downloads or services once delivered.
Sale or clearance items, unless faulty.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable unless the item is faulty or damaged.
5. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us before sending it back.
6. Return Shipping
Customers are responsible for paying return shipping costs unless the item is faulty or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
7. Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us within 7 days of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.
8. How to Start a Return
To initiate a return, please contact us at: Email: simongrainger@silhoubrations.co.uk
